• Ralph

Ready to Scale-Up Your Business Operations

Updated: May 14, 2020

“Everything can be improved.” – Clarence W. Barron

For most organizations and business leaders, there comes a time when your business has grown, and you realize that you need to simplify operations to be able to scale your business growth.

Business transformation and Change Management are terms which are fused and discussed at length throughout the corporate landscape, but for you, the entrepreneur and small business owner, who has personally toiled in virtual (and sometimes real) blood, sweat and tears, transforming and simplifying your business is a critical step to growing your business, improving your process efficiency and having the ability to develop your operating structure to boost performance.

After all, you’ve conquered your business idea which for some, is one of the most significant achievements for initial business success, and you’ve overcome numerous challenges following your initial business idea to be able to maintain cash flows, recruit a team and manage all aspects of your business, to be ready to now achieve a stable platform that is ripe for a scaling your business operations.

The feelings you may have can resonate with a quote coming out of Davos 2016, held by the World Economic Forum. “The biggest impediment to a business's future success is its past success!” - Dan Schulman, CEO of PayPal.

Perhaps valid for anyone considering business and digital transformation efforts as we fast approach 2020 and a new decade, from entrepreneurs and Fortune 500 enterprise leaders.

Identifying Your Operations Process Scope

To fully understand your operating model, you should have a good idea of what you do, and the process and systems your team follow on a daily and weekly basis.

Map out a list of everyone’s processes from clocking-in at the beginning of the day to logging off any systems at the end of the day. Ensure you have a comprehensive business scope across all areas of your business operating model, typical in those daily operations – such as sales, digital marketing, product innovation, customer relationship management, HR, IT set-up, data backups, legal, finance and customer service – don’t forget security and access control.